Client Testimonials

At East Coast Risk Management, we exceed expectations.

A culture of doing the right things.

Anyone can promise great service, but not everyone can deliver it. At East Coast Risk Management, we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what we mean.

The Risk Management Division was able to help me differentiate my agency in a way I was unable to before. We can bring forward the resources of a large broker, but maintain our boutique, high touch service model.

Van RobinsRobins Insurance Agency

I really appreciate how much you've done for my company. Us small companies need to entertain all aspects of safety without placing a dollar amount on safety. You're entire staff is great, thanks again for all of the support.

Mark S. DudaDuda Cable Construction

Thank you guys for having such great service and response to our many needs. As a youngish agency owner without a HR background your services have been a God send to us and one of a couple main reasons why we joined Keystone Insurers Group! Keep up the fantastic work and huge props to Laura P. for her help with our handbook and Nancy Owen for taking my call! They are such huge assets to your team!

Lisa LemanskiMeiers Lombardini Lemanski Insurance

The Risk Management Division has been managing our agencies claims since 2008. Our loss ratios have dropped considerably, and our profit sharing has increased to the point where it more than pays for the service. For any Agency considering the service, this is a “no-brainer.

Todd N. Roadman, CIC, CWCA, AFISReed Wertz and Roadman

East Coast Risk Management exceeds our expectations! Their in-depth knowledge of safety and ability to communicate with all levels of the organization has made a significant improvement of our safety program. Not only does management see the value in your resources but you also have the trust and buy in from our plant employees.

Dan OpieWabtec Corporation

East Coast Risk Management provides outstanding services from initial claim to closure for all parties involved. Their expertise in workers’ compensation and unemployment claims management is world class. We have found their service to be dependable, their performance to be exceptional, and their attention to detail to be fantastic.

William ZelnisCNX Resources Corporation

Having been a long time client of East Coast Risk Management, we can’t say enough about the quality of services they provide. Truly first class. After bringing East Coast on board, over just a 4 year period of time, they’ve managed to help us bring costs down so effectively it’s resulted in over $30,000 worth savings for our company! Their entire staff is great to work with. We appreciate all they do, from loss prevention to claims management, they are the best and we look forward to continuing to work with East Coast!

Donna ZelahyMasco Interiors Inc.

I just wanted to thank ECRM and the Human Resources team for being “at the ready” any time you are needed. We were dealing with a very serious subject one morning and needed immediate direction. Once again, the staff of East Coast Risk Management comes through as an invaluable resource. As a professional having ECRM on my side gives me the assurance I need whether it’s an ordinary day at the office or in a time of crisis.

Tonya FouseWick's Pies

As always THANK YOU for always helping me!! You go above and beyond and never make me feel silly answering my endless amount of questions! I know that anytime I need you… all I need to do is call, and I appreciate you more than you know.

The Arc is a very small non-profit, which means we all wear so many hats that it gets difficult to keep up with all the rules/laws regarding WC.

ECRM is a gem and thank you all for always being there to help me!!

Brenda FikeThe Arc of Fayette County

Your teams work with our client has been exceptional and they have really turned their ship around due to having ECRM in their corner.

Brad BrownSnipes Insurance Service, Inc.

I wanted to thank you for the seminar you provided. You did a fantastic job. It was extremely helpful and insightful as to what I need to do to stay compliant and above.

Cordel BowmanNexGen Industrial Services

I am very happy and thankful ECRM. You are ALWAYS on top of all of our claims, follow up visits, making sure cases are closed etc. I believe that you all are an extension of our company and have our best interest at heart always! I am grateful for our partnership. Thank you for all that you do for us.

Diane DavilaKabobs

Thank you for your well received presentation at the NSTA convention. I have been to many conventions and heard multiple speakers with regard to risk management. I must say your presentation was one of the best. Your delivery as well as including data of conference attendees was really creative. I fully expect the NSTA members to look to you for future advice and assistance. I look forward to partnering again.

Linda NeffKeystone